Effective Date: January 29, 2025
At Egypt Lover, we are deeply committed to maintaining the trust and confidence of our visitors and clients. In this Privacy Policy, we provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.
1. Introduction
This policy applies to all users of our website (egyptlover.com) and customers who book tours, flights, or other travel services with us. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you voluntarily provide to us when you make a booking, inquire about a trip, or subscribe to our newsletter. This may include:
- Personal Identification: Full Name, Date of Birth, Gender, Nationality.
- Contact Information: Email address, Phone number, WhatsApp number.
- Travel Documents: Passport copies (required for hotel bookings, flights, and permits in Egypt).
- Payment Information: We do not store credit card details on our servers. All payments are processed through secure, PCI-DSS compliant payment gateways.
3. How We Use Your Information
We use the data we collect for the following purposes:
- To process and confirm your bookings for hotels, Nile cruises, and flights.
- To obtain necessary travel permits from Egyptian authorities (e.g., for desert safaris or checkpoints).
- To communicate with you regarding your itinerary changes or updates.
- To send you promotional emails about new tours or special offers (only if you have opted in).
4. Cookies Policy
Like most websites, Egypt Lover uses "cookies" to improve your experience.
- Essential Cookies: Necessary for the website to function (e.g., search forms).
- Analytics Cookies: We use Google Analytics to help us understand how visitors interact with our site, allowing us to improve our content. This data is anonymized.
- Preference Cookies: To remember your language selection (e.g., English vs. Spanish).
You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.
5. Data Sharing
We respect your privacy and do not sell your personal data to third parties. However, we must share specific details with trusted partners to fulfill your trip:
- Hotels & Cruise Lines: For room registration.
- Airlines: For flight ticketing.
- Government Authorities: For security permits required for travel between cities in Egypt.
6. Data Security
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our website uses SSL (Secure Socket Layer) encryption to protect data transmission.
7. Your Rights
Under data protection laws (including GDPR for our European clients), you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any incorrect data.
- Request deletion of your data (Right to be Forgotten), provided it is not required for legal or tax records.
- Unsubscribe from our marketing communications at any time.
